Shipping & Returns Made Simple at Daily Mobility Shop!
Hassle-Free Returns: Your Satisfaction is Our Priority At Daily Mobility Shop, we stand by the quality of every product we sell. However, we understand that plans may change. That's why we offer a straightforward 30 Day Return Policy, ensuring your satisfaction is always our top priority.
Returning an Item:
- If you decide to return an item within 30 days after receiving your order, please email us at sales@DailyMobilityShop.com with your order number.
- We'll provide detailed instructions to make the return process smooth and hassle-free.
Return Shipping Costs:
- As our valued customer, you are responsible for the return shipping costs of the item(s) in your order.
Processing Your Refund:
- Once we receive and inspect your return item(s) at our warehouse, we'll promptly notify you via email that your return payment has been processed.
- For a refund, the item(s) must return to our distribution center in "Like New" condition, complete with all original packaging and accessories.
Damaged Products:
- If your product arrives damaged, make an immediate note when signing for delivery and send photos to sales@DailyMobilityShop.com on the day of delivery.
- For defective, damaged, or incorrect items, we'll cover the shipping costs.
Cancellations:
- To cancel an order, email or call our customer service team promptly to avoid return shipping fees.
- Cancellations received before shipment will receive a full refund.
- Orders canceled after shipment follow our 30 Day Return policy and are subject to return shipping costs.
Other Return Policy Notes:
- Product-specific return information and exceptions will be noted in the product descriptions.
- Certified pre-owned or used products are ineligible for return.
- We sell to purchasers who intend to use the item(s) for their economic life. One-time or temporary use orders are not eligible for return.
Shipping Process:
- We aim to process and ship orders within 1-3 business days, with delivery expected within 3-10 business days after order processing.
- You'll receive an order confirmation email, confirming your purchase details and pre-authorizing your credit card.
Shipment Process:
- Upon receiving your order, we'll verify stock levels within 7 days and process your card.
- Tracking numbers will be sent via email. If you don't receive tracking information within 8 days, reach out to us at sales@DailyMobilityShop.com or call 850-920-7722.
Damages:
- Inspect your item(s) upon delivery. Note any damage when signing or refuse delivery.
- For concealed damage, contact us immediately with photos at sales@DailyMobilityShop.com, and we'll assist with claims.
Returns Policy:
- Our policy lasts 30 days. The unit must be returned within 30 days of purchase, unused, and in the original packaging.
- Refunds are subject to return freight shipping costs and a 25% restocking fee.
Refunds:
- Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 2-5 days, minus shipping costs and a 25% restocking fee.
Clearance Items:
- Only regular-priced items are eligible for a refund; clearance items cannot be refunded.
Exchanges:
- We replace items only if they are defective or damaged. Contact us at sales@DailyMobilityShop.com or call 850-920-7722.
Shipping:
- To return your product, a sales rep will send you the shipping instructions as they vary from product to product.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Restocking Fee:
- Returned products will incur a restocking fee of up to 25% of the original purchase price, plus all associated shipping costs.
Cancellations:
- Orders canceled after 24 hours may incur a 10% admin fee. If the order has shipped, the buyer is responsible for return shipping fees.
We're here to simplify your shopping experience at Daily Mobility Shop. For any questions, contact us at sales@DailyMobilityShop.com or call 850-920-7722. Your satisfaction is our mission!
